Terms & Conditions

Last updated: 16 September 2026

These Terms & Conditions apply to all bookings, orders and hire services provided by BALLOON BAR LTD, trading as Balloon Bar Littlehampton (“we”, “us” or “our”).

By confirming a booking and making the required payment, the customer agrees to these Terms & Conditions.

A 50% non-refundable booking payment is required to secure your booking and reserve the agreed date and time.

For bookings under £50, full payment is required at the time of booking.

The remaining balance for bookings over £50 must be paid no later than 5 days before the event or collection, unless otherwise agreed.

For bookings made less than 5 days before the event or collection, full payment is required at the time of booking.

For unusual, bespoke or special-order items requested less than 5 days before the event, additional supplier delivery charges may apply where express or special delivery is required. Any additional charges will be confirmed with the customer before the order is placed.

Your booking and date are not secured until the required payment has been received.

Invoices are valid for 48 hours, unless otherwise stated. If payment is not received within this period, the invoice may be cancelled.

If the remaining balance is not received by the due date, we reserve the right to cancel the booking.

If the customer cancels a booking, the 50% booking payment will be retained, except where a refund is required by applicable consumer law or where retaining the full booking payment would be disproportionate to the reasonable loss resulting from the cancellation.

When assessing any loss resulting from a cancellation, we may take into account the date and time reserved for the customer, preparation and administration, materials ordered or committed to the booking, personalised or bespoke items, work already carried out, and the loss of opportunity to accept other bookings.

Where our reasonable loss resulting from the cancellation exceeds the booking payment, we reserve the right to recover additional reasonable costs where permitted by law.

All cancellations must be confirmed in writing by email or message.

If we are unable to fulfil your booking due to circumstances within our control, we will offer an appropriate alternative, reschedule the booking where possible, or refund payments relating to services we are unable to provide.

Nothing in these Terms & Conditions affects your statutory rights.

Changes to colours, designs, personalisation, quantities or other booking details should be requested at least 7 days before the event.

We will do our best to accommodate changes, but changes are subject to availability and may result in additional charges.

Requests made less than 7 days before the event cannot be guaranteed.

Many of our products are made specifically for each customer and may include personalised balloons, vinyl lettering, custom colours, names, ages, themes or other bespoke elements.

Customers are responsible for checking that all names, dates, ages, wording and other personalisation details supplied to us are correct.

Once personalised or bespoke items have been made or work has begun, changes may not be possible.

Any cancellation or refund rights that apply to personalised or bespoke products will be subject to applicable UK consumer law.

Balloon colours and decorative elements may appear slightly different from photographs, digital mock-ups or inspiration images due to lighting, screen settings, availability and differences between balloon batches.

We aim to create the agreed overall style and colour palette, but exact replication of another decoration or inspiration photograph cannot be guaranteed.

Where a particular product, colour or decorative element becomes unavailable, we may contact you to agree a suitable alternative.

The lifespan of balloons varies depending on the type of balloon, temperature, weather, handling and the environment in which they are kept.

For helium-filled latex balloons, we use Hi-Float treatment where appropriate to help extend their floating time. Treated latex balloons will typically float for several days under suitable indoor conditions; however, exact floating times cannot be guaranteed.

Foil balloons generally remain inflated for longer than latex balloons, although their lifespan can also vary depending on environmental conditions.

Clear Bobo balloons filled with helium will typically remain inflated and floating for a few days under suitable conditions. Over time, vinyl personalisation may slightly shrink or wrinkle as the balloon naturally loses pressure. 

Clear Deco balloons generally maintain their appearance and inflation for longer than standard Bobo balloons under suitable conditions. Their lifespan will depend on how they are stored, handled and used. 

Air-filled decorative clear balloons generally maintain their appearance for longer and can stay looking good for an extended period when kept indoors and handled correctly. Their lifespan will depend on how they are stored, handled and used. 

Heat, direct sunlight, cold temperatures, wind, rain and sudden temperature changes can affect balloons and may cause them to expand, shrink, oxidise, lose helium or burst.

Latex balloons may naturally become dull or develop a matt appearance over time due to oxidation, particularly when exposed to air, heat or sunlight. This is a normal characteristic of latex balloons and is not considered a defect.

For air-filled balloon displays, with the customer's agreement, we may apply a balloon shine treatment to enhance their appearance and help reduce the dull effect caused by oxidation.

Balloons treated with balloon shine are intended as decorative items and are not recommended for children's play. The treatment may leave a slightly oily or slippery residue. With normal decorative use this is generally minimal; however, frequent or excessive handling may transfer residue onto hands, clothing, fabrics or nearby surfaces. We therefore recommend avoiding unnecessary handling of treated balloons.

Once balloons have been collected, delivered or installed in satisfactory condition, we cannot guarantee their lifespan where deterioration or damage results from environmental conditions, handling or circumstances outside our control.

Outdoor balloon decorations are particularly affected by weather conditions.

We cannot guarantee the condition or lifespan of balloons installed outdoors following exposure to heat, direct sunlight, rain, wind or other weather conditions.

Where weather conditions make an installation unsafe or unsuitable, we may need to alter the setup, move it to a safer location or agree an alternative arrangement with the customer.

For quality, safety and insurance reasons, we do not inflate or install balloons supplied by customers.

All balloons used in our displays must be supplied by Balloon Bar Littlehampton unless otherwise agreed in writing.

Delivery and collection charges depend on the location and type of booking.

Any delivery, setup or collection fee will be confirmed before the booking is finalised.

Customers must ensure that we have suitable and timely access to the venue at the agreed time.

Delays caused by restricted access, venue requirements or circumstances outside our control may affect the installation.

For smaller balloon orders and home deliveries, we cannot guarantee a specific delivery time. A suitable delivery window will be agreed with the customer based on our availability.

For venue setups that need to be completed by a specific time, delivery and installation will be arranged according to the agreed event time and venue access.

A setup fee may apply depending on the size, complexity and installation requirements of the decoration. Any applicable setup fee will be confirmed with the customer before the booking is finalised.

Customers must inform us in advance of any access restrictions, including stairs, limited parking, long walking distances or restricted loading access. Additional charges may apply where access requires significantly more time or work than reasonably expected. 

Collection times for hired equipment will be agreed in advance where possible. Customers must ensure that equipment remains secure and accessible until collected by us. 

Where decorations are collected from us, the customer is responsible for ensuring that their vehicle is large enough to safely transport the order.

Once an order has been collected in satisfactory condition, the customer is responsible for its safe transportation and handling.

For installations at a venue, once the setup has been completed and accepted in satisfactory condition, the customer is responsible for taking reasonable care of the decoration and any hired items for the duration of the event.

Items including backdrops, frames, light-up numbers, soft play equipment and other hire items remain the property of Balloon Bar Littlehampton at all times.

Hire items must not be altered, dismantled or used for any purpose other than their intended use without our permission.

Backdrops, frames and other installed structures must not be moved after installation without our permission.

The customer is responsible for taking reasonable care of all hired equipment from the time it is delivered or collected until it is returned or collected by us.

The customer may be responsible for the reasonable cost of repair or replacement where equipment is lost or damaged beyond normal wear and tear while in their care.

Soft play hire is subject to additional Soft Play Hire Terms & Conditions, which will be provided to the customer during the booking process.

These terms include important information regarding the safe use of the equipment, adult supervision, footwear, food and drinks, cleaning, damage and the customer's responsibilities during the hire period.

Free delivery and collection for soft play hire within 2 miles of BN17 5AP. Delivery and collection outside this area are subject to an additional charge based on location. 

A setup fee may apply depending on the requirements of the booking, including any additional decorations, personalised elements, props or other extras included with the soft play setup. Any applicable setup fee will be confirmed before the booking is finalised.

Customers will be required to read and agree to the Soft Play Hire Terms & Conditions before the booking is confirmed.

The customer is responsible for confirming that their venue permits the requested decorations and hire equipment.

This includes checking any restrictions relating to balloons, helium, fixing methods, access, ceiling height, fire regulations or hired equipment.

We are not responsible where a venue refuses or restricts an installation that the customer has booked without obtaining the necessary permission.

We may photograph our completed decorations and event setups for use in our portfolio, website, social media and promotional materials.

We will take reasonable care to avoid including identifiable guests, particularly children, unless appropriate permission has been given.

Balloons and decorative equipment are not toys unless specifically designed for that purpose.

Children should be supervised around balloon decorations, electrical equipment, frames and other hired items.

Broken or uninflated balloons can present a choking hazard and should be kept away from young children.

We take reasonable care when creating, delivering and installing our products and equipment.

Balloon Bar Littlehampton holds Public and Product Liability Insurance appropriate to the services we provide.

We are not responsible for damage or deterioration caused after delivery or installation by misuse, inappropriate handling, weather conditions, venue conditions or actions of third parties outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability that cannot legally be excluded under UK consumer law.

We will not be responsible for delays or failure to provide services caused by circumstances outside our reasonable control, such as severe weather, road closures, venue restrictions, accidents, supplier disruption or other unexpected events.

Where this happens, we will contact you as soon as reasonably possible and try to find a suitable solution.

If you are unhappy with any part of your order or service, please contact us as soon as possible so that we have an opportunity to investigate and, where appropriate, resolve the issue.

These Terms & Conditions are governed by the laws of England and Wales.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

Balloon Bar Littlehampton
BALLOON BAR LTD
Company number: 16544269
Littlehampton, West Sussex, UK
Email: info@balloonbarlittlehampton.co.uk